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CPC begins probe of MultiChoice over rights violation

Multichoice MD
The Consumer Protection Council on Monday said it had commenced investigative sitting into the operations of MultiChoice Nigeria through its Digital Satellite Television offering based on alleged consumer rights violation against the pay-television firm.
The council said already, a four-man team led by MultiChoice’s Regulatory Affairs Manager had responded to questions from the council’s investigating panel comprising relevant staff members and a team of consultants.

The CPC said in a statement that its Director-General, Mrs. Dupe Atoki, signalled the commencement of the investigation at the headquarters of the agency in Abuja.
The investigation, according to the statement, has been instituted on the strength of a series of complaints received by the council on the services of the pay-television firm.
Atoki said the investigation would afford the CPC the opportunity to know the challenges the firm might be facing in the discharge of its services, with a view to proffering solutions for the enhanced welfare of its consumers.
The council had in a notice of commencement of investigation recently served on MultiChoice stated that it had been inundated with a barrage of consumer complaints alleging wide-range abuse of subscribers’ rights.
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