The council said already, a four-man team led by MultiChoice’s Regulatory Affairs Manager had responded to questions from the council’s investigating panel comprising relevant staff members and a team of consultants.
The CPC said in a statement that its Director-General, Mrs. Dupe Atoki, signalled the commencement of the investigation at the headquarters of the agency in Abuja.
The investigation, according to the statement, has been instituted on the strength of a series of complaints received by the council on the services of the pay-television firm.
Atoki said the investigation would afford the CPC the opportunity to know the challenges the firm might be facing in the discharge of its services, with a view to proffering solutions for the enhanced welfare of its consumers.
The council had in a notice of commencement of investigation recently served on MultiChoice stated that it had been inundated with a barrage of consumer complaints alleging wide-range abuse of subscribers’ rights.